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Technical Presales Assistance for Microsoft partners

Get the right information at the right time to help you close deals, with Technical Presales Assistance, which includes competitive assistance, feature-overview and comparison advice, and proof-of-concept guidance. 

Partners who have attained a silver or gold competency receive unlimited presales advisory support for any deal worth US$3,000 or more. For deals worth less than US$3,000, you can access Technical Presales Assistance by phone using your allotted partner advisory hours or through the Partner Support Community.

Available services

Competitive assistance

Win more deals, more effectively, with technical and business knowledge based on best practices and feature comparisons.

Feature overview and comparison guidance

Get help overcoming customer objections and positively positioning Microsoft technologies. Consultants offer assistance with configurations, cost of doing business, and competitive sales.

RFP Desk

Get help with your response to a request for proposal (RFP) or request for information (RFI). Work directly with a Microsoft expert to help answer technical questions related to Microsoft products and solutions.

Business value guidance

Consultants can help you compare proof points, along with total cost of ownership, return on investment, performance, and licensing information. You can also receive product demonstrations and information about scalability, interoperability, and migration.

Proof of concept guidance

Find the right Microsoft solutions for your customers, and be able to prove the solutions’ value in advance. Consultants help you understand your customers’ current environments and business requirements, while covering technical and functional topics relevant to your customers’ business needs.

Solution architecture guidance

Develop the right architecture for your customers’ specific situation. A team of experts provides technical recommendations to help you build Microsoft solutions that solve your customers’ challenges.

Technical licensing guidance

Get answers to product licensing questions that revolve around your solutions and client access license (CAL) requirements, including licensing benefits of different product versions, technical licensing concepts, and product use rights.

Test environment support

Find assistance with troubleshooting proof-of-concept and test-bed environments. All troubleshooting is done on a best-effort basis to show and demonstrate new product features; Microsoft is not responsible for any data on the test bed.

If you do not find an exact solution to fit your needs in the preceding list, contact a Microsoft partner consultant. Consultants can guide you to the best selections to create a custom solution to fit your business needs.

Cost and delivery information


Technical Presales Assistance is deducted from your available partner advisory hours. The cost varies, based on delivery time (in hours), for customized solutions.
Exception: Partners with silver or gold competencies receive presales support at no charge for deals worth US$3,000 or more. The US$3,000 revenue minimum does not apply to deals made for cloud services or free software like Windows Internet Explorer. To qualify for no-charge Technical Presales Assistance, you must provide the customer name and details of the project to the Microsoft consultant with whom you work.
You can also access unlimited online support through the Partner Support Community.


Technical Presales Assistance is presented by Microsoft consultants through remote engagement, which may include phone, email, Microsoft Office Live Meeting, or Microsoft Lync.