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Microsoft Premier Support for Partners

Microsoft Premier Support for Partners is a flexible, managed support offering that can help you grow your business and drive a more productive relationship with Microsoft. These benefits can enhance your ability to provide services and support to your customers who use Microsoft technologies throughout the customer engagement cycle.

Premier Support for Partners can help you retain and attract new customers, reduce the incidence of technical issues, and deepen your knowledge of Microsoft technologies through exclusive access to content, services, and skilled Microsoft contacts.

Program benefits

Only partners that have earned a silver or gold competency are eligible to sign up to gain access the resources and information available through Premier Support for Partners. You can use the services for your organization or on behalf of your customers. Take advantage of a comprehensive support service portfolio—including Microsoft Partner Network benefits and Premier Support for Partners benefits—through a single point of contact.


Premier Support for Partners*
Relationship management Proactive services Response management
  • Service delivery plan
  • Remediation planning
  • Operational guidance
  • Reporting and trending advice
  • Escalation management
  • Account representative
  • Phone-based account support
  • Health checks
  • Risk assessment programs and reviews
  • Remediation services
  • Proactive information distribution
  • Microsoft Premier Online
  • Workshops and WorkshopPLUS courses
  • 24×7 problem resolution services covering all Microsoft products
  • 24×7 critical situation escalation management
  • Reactive onsite support
*Premier Support for Partners is a negotiated arrangement in which you, as the partner, have flexibility to obtain or select attributes of the program based on your business needs. This table represents a summary view of the available features.


For more information, contact your Microsoft account team to discuss Premier Support for Partners and how you can enroll.