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Partner Technical Services contact information

You can submit your Technical Presales and Advisory Services request online through the support benefits and incidents page. Follow the instructions on this page to use the online submission tool for your presales and advisory support requests.

You can also submit your request by phone, using the phone numbers in the following table.

 

Submit a request online

1.     Visit the support benefits and incidents page and sign in with a Microsoft account that is associated with your organization’s Partner ID.
2.     Click the “View or use your benefits” button.
3.     Review your available benefits and click the “Use” link to begin a request.
4.     Follow the step-by-step workflow, answering questions with details about your request.
 

Submit a request by phone


Asia Pacific​
Asia Pacific​ ​Contact information
Australia​
13-16-30; press option 2, then press option 3, and then press option 2​
Bangladesh​
+91-80-4010-3000; press option 4, then press option 1, then press option 3, and then press option 3​
China​
Local: 800-820-3800; press option 5, and then press option 3​
Hong Kong SAR​
+852-2388-9600; press option 1, then press option 5, and then press option 1​
India​
Development: 1-800-111-100; press option 3, then press option 3, and then press option 2
 
Infrastructure: 1-800-111-100; press option 3, then press option 3, and then press option 3
Indonesia​
Local: 515-5151; press option 7, and then press option 2​
Japan​
+81-120-70-8105; press option 1, then press option 4
 
Leave a message that includes your name and location ID, and a consultant will return your call as soon as possible.​
Korea​
Local: 080-542-1000
Malaysia​
Local: 1-800-886-295; press option 7, and then press option 2​
New Zealand​
Local: 0800-444-335; press option 2, then press option 2, and then press option 2
Philippines​
Local: 800-1441-0158; press option 7, and then press option 2
Singapore​
Local: 800-852-3543; press option 2, then press option 7, and then press option 2
Sri Lanka​
+91-80-4010-3000; press option 4, then press option 1, then press option 3, and then press option 3
Taiwan​
Local: 0800-008-833; press option 4
 
International: +866-2-299-988-33; press option 4
Thailand​
Local: 1-800-441-0560; press option 2, then press option 7, and then press option 2
Vietnam​
+84-4-3935-1053; press option 2, then press option 7, and then press option 2
 

Europe, the Middle East, and Africa
​Europe ​Contact information
Austria​
+43-1-360-277-2581
Azerbaijan​
+994-1-24-37-35-55
Belgium—Dutch​
+32-2-704-3259
Belgium—English​
+32-2-704-3259
Belgium—French​
+32-2-704-3259
Bosnia and Herzegovina​
0800-20-230
Bulgaria​
0800-1-5555
Croatia​
0800-300-300
Cyprus​
+357-2267-4000
Czech Republic​
841-300-300
Denmark​
+45-8233-3290; press option 2
Estonia​
+372-686-8868
Finland​
+358-9-817-10-444; press option 1
France​
+33-9-70-01-90-90; press option 0, and then enter access code 1570#
Georgia​
Phone number not available
Germany​
+49-180-6-302525
Greece​
801-500-3000
Hungary​
06-80-435767
Ireland​
353-1-7065353
Italy​
+39-02-3859-1433
Kazakhstan​
+7-7272-980126
Latvia​
+371-67852152
Liechtenstein​
+41-848-687-773
Lithuania​
+370-52051151
Luxembourg—English​
+352-800-2-4747
Luxembourg—French​
+352-800-2-4747
Luxembourg—German​
+352-800-2-4747
Former Yugoslav Republic of Macedonia​
+389-2-3090-890
Malta​
800-62037
Moldova​
+373-22-201334
Montenegro​
080-081-110
Netherlands​
+31-2-0500-1002; press option 3
Norway​
+47-23-500-400; press option 1
Poland​
+0-801-67-46-36
Portugal​
0808-22-32-42
Romania​
0801-02-2-222
Russia​
8-800-2008001
Serbia​
0700-300-300 or +381-11-330-55-00
Slovakia​
0850-111-300
Slovenia​
+386-1-585-34-49
Spain​
Local: 902-197-198
International: +34-91-754-70-10
Sweden​
+46-8-55-99-00-03; press option 1
Switzerland—French​
+41-848-687-773
Switzerland—German​
+41-848-687-773
Switzerland—Italian​
+41-848-687-773
Ukraine​
0-800-3088001
United Kingdom​
+44-0-844-800-6006

Middle East​ Contact information​
Bahrain​
+971-4-391-7000
Egypt​​
+20-2-3539-3333
Israel
+97297625401
Jordan
+971-4-391-7000
Kuwait​
+971-4-391-7000
Lebanon​
+971-4-391-7000
Oman​
+971-4-391-7000
Pakistan​
+971-4-391-7000
Qatar
+971-4-391-7000
Saudi Arabia​
800-897-1477 or +971-4-391-7000
Turkey​
+90-212-444-6787
United Arab Emirates​
+971-4-391-7000

Africa​ Contact information​
Angola
+351-214-156-064
Côte d’Ivoire
+225-202-42490
Kenya
+254-20-286-8800
Mauritius
+230-202-8120
Namibia
+264-61-292-5016
Nigeria
+234-1271-0156
Senegal
+225-202-42490
South Africa​
Local: 08-6067-7278
International: +27-11-361-9011

Latin America
Latin America​ Contact information​
Anguilla
1-866-993-9330
Antigua and Barbuda​ 1-866-993-9303​
Argentina​ 0-800-222-9467
011-5776-1000​ (local)
Aruba​ 305-418-9136​ (This is a toll call to the U.S.)
The Bahamas​ 1-800-389-0489​
Barbados​ 1-866-993-9304​
Belize​ 305-418-9146 (This is a toll call to the U.S.)
Bermuda​ 1-866-993-9305​
Bolivia​ 800-100-714​
Bonaire 00-1-866-543-2085
Brazil​ 0-800-761-7454
11-4706-0900​ (local)
Cayman Islands​ 1-866-993-9308​
Chile​ 800-202-011​
Colombia​ 1-800-093-1234
1-587-0300 (local)
Costa Rica​ 0-800-016-1034​
Curaçao 00-1-866-543-2085 (only from Smitcoms)
305-418-9138 (This is a toll call to the U.S.)
Dominica​ 1-866-993-9309
Ecuador​ 1-800-010-288​
El Salvador​ 800-6676​
Falkland Islands (Islas Malvinas)​ 305-418-9137​ (This is a toll call to the U.S.)
French Guiana​ 0-805-51-01-01​
Grenada​ 1-866-993-0313​
Guadeloupe​ 0-805-51-01-03​
Guatemala​ 1-800-300-0069​
Guyana​ 305-418-9138​ (This is a toll call to the U.S.)
Haiti​ 305-418-9147 (This is a toll call to the U.S.)
Honduras​ 800-2791-9298
Jamaica​ 1-866-993-9302—PIN 3140​
Martinique​ 0-805-51-01-05​
Mexico​ 01-800-123-3353​
Montserrat​ 1-866-993-9315​
Nicaragua​ 00-1-800-220-1803
Panama​ 00-800-051-0398​
Paraguay​ 009-800-54-2-0049​
Peru​ 0-800-54-238
01-390-1201 (cellular only)
Puerto Rico​ 1-877-678-8032​
Saint Kitts and Nevis​ 1-866-993-9318​
Saint Lucia​ 1-866-993-9317​
Saint Martin​ 305-418-9139​ (This is a toll call to the U.S.)
Saint Vincent and the Grenadines​ 1-866-993-9319​
Suriname​ 305-418-9140​ (This is a toll call to the U.S.)
Trinidad and Tobago​ 1-866-994-9312
Turks and Caicos Islands​ 1-866-993-9320​
Uruguay​ 000-4054-083​
Venezuela​ 0-800-100-4610​
Virgin Islands​ 1-877-678-8033​

North America
North America​ Contact information​
Canada—English​ 1-800-MPN-SOLVE (1-800-676-7658)​
Canada—French​ 1-877-453-1317​
United States​ 1-800-MPN-SOLVE (1-800-676-7658)​