Businesses are making the transition to new voice and communications technologies and deploying unified communications at a rapid pace. The Microsoft Premier Support for Lync Partners program creates a new business opportunity for partners with the Gold Communications competency to expand their voice solutions portfolios—and deliver world-class customer service.
After you are certified through the Microsoft Premier Support for Lync Partners program to deliver Lync voice support, you will become a Microsoft Lync Certified Support Partner and can deliver Lync voice support backed by Microsoft Premier Support escalation engineers. Working in collaboration with telephony, hardware, and network vendors, your organization can be the single point of contact for Lync support—which gives customers the confidence to choose Lync and the opportunity to work with certified experts who can understand and resolve their support challenges.
Visit the Partner Membership Center to see if your organization qualifies.
Microsoft Premier Support for Lync Partners enables you to meet the need for a simple, consistent process that provides maintenance and support for complex systems. You can build your support services and expertise with confidence, knowing you will have direct access to Microsoft Premier Support escalation engineers, account management assistance, and a commitment from Microsoft to efficiently resolve problems.
Take advantage of the program’s certification process to build skills that enhance your customer service capabilities. And leverage the program’s simplified pricing structure, with services charged per seat, to more easily manage customers’ pricing expectations.
Microsoft partners with the Gold Communications competency may qualify for this program. All qualified partners must complete additional certification and training to participate in the program. Contact your Specialist Business Development Manager (formerly known as a Voice Partner Account Manager) if you have questions.
Review the preparation materials