Microsoft Cloud Solution Provider
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  • Microsoft Cloud Solution Provider


    The Microsoft Cloud Solution Provider (CSP) program allows partners to sell
    Microsoft Cloud Services along with their own offerings and services.
    Partners own the complete customer lifecycle through direct billing, provisioning,
    management, and support. In addition, the CSP program enables partners to:

    • •  Create a customer offer, set the price, and own the billing terms.
    • •  Integrate service offerings with the Microsoft cloud services.
    • •  Stay at the center of the Microsoft cloud customer lifecycle.

    View the program overview presentation to learn more about CSP program benefits.
    Program overview

 

 
  • Two ways to participate

    Qualified partners can enter through one of two tiers.

      1-Tier is the program of choice for partners looking to provide an end-to-end customer experience, including customer support. In this model, the partner has a direct relationship with Microsoft. This program requires partners to have high capability standards to provide a great customer experience.

    2-Tier is designed for resellers to work with their 2-Tier distribution partners to sell Microsoft cloud services. In this program, the 2-Tier distribution partner provides reseller and customer support. Most partners will participate in the CSP program as a 2-Tier reseller.

    Enhance your business

    Joining the CSP program not only helps partners grow their business, but the businesses of their customers. The CSP program helps partners own the entire customer relationship in the following ways:

      Own and control the billing
    •   Provide customers with one consolidated bill, monthly or annually
    •   Order from a wholesale price list, create unique offers, and set the price
    •   Create financing options, such as spreading upfront costs over the fiscal year

    Sell integrated offers and services
    •   Introduce service offers across each stage of the customer lifecycle
    •   Include your tools, products, or services in one integrated sales motion
    •   Increase upsell opportunity with greater customer touch points

    Provision, manage, and support
    •   Directly provision and manage your customers’ tenant with in-product tools
    •   Address customer technical support issues as admin-on-behalf
    •   Drive customer satisfaction as the first point of contact


    Learn more about how to enhance your business by viewing the following CSP resources.

     


    Partner requirements


    CSP partners manage the customer lifecycle with Microsoft Cloud Services, including ownership of billing, provisioning, and customer support. This means that partners, both 1-Tier and 2-Tier, require capabilities to provide these services to customers. These capabilities are critical eligibility requirements for participation in the program.
     
    CSP (1-Tier) Cloud distributor (2-Tier)
    Value added services Optional *
    Support
    Manage
    Provision *
    Bill
    Sell
     

    * Cloud distributor determines reseller offers

     

    Next steps


    CSP is an invitation only program. Please contact your local Microsoft representative for further details and next steps to enroll. To apply or learn more, contact your local Microsoft office.

     

    Other resources

    Read our Office 365 blog regarding Microsoft CSP

    Visit our partner blogs

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