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Operational resources for Volume Licensing

Keep your business operating without disruption

Find resources to help you understand and manage the transactional cycle for Microsoft Volume Licensing, including order setup, agreements, invoicing, and credit requests. These materials also offer visibility into any upcoming changes that may affect billing and fulfillment. Stay informed of modifications to licensing terms, processes, and subscription programs that can have an impact on your business.

The following resources are intended for value added resellers (VARs) that are purchasing Volume Licensing programs through Microsoft authorized distributors. If you are a VAR, in addition to these resources, you can access information about operational changes to Microsoft programs and tools through your authorized distributor. If you are a distributor, you can refer resellers to this page for quick access to useful resources.

Special notice: Now you can offer Microsoft Office 365 Midsize Business through Volume Licensing with an Open license, or offer Microsoft Office 365 Small Business Premium as a full-packaged product (FPP). You can find more information on the Office 365 Open and FPP page.

Global operations handbook

Use this comprehensive reference manual to understand the systems and tools that help VARs in their day-to-day operating procedures. The handbook also describes the most popular licensing programs and subscription offerings.

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Training updates

Use these training updates to help ensure that you have the skills and resources to implement program changes or understand revisions to Microsoft systems or tools.

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Additional resources

VAR Operations Roadmap
This concise document provides a consolidated view of all upcoming programs, policy changes, and tool initiatives, based on geographic region, that impact reseller operations.

Operational Resources Communications Report
This report collects all communications relevant to resellers from the previous month, including announcements about pricing changes, program updates, and service interruptions. Includes versions in Chinese (simplified), Chinese (traditional), English, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, and Spanish (Latin America).