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Customer Relationship Management competency requirements overview

Compare silver competency and gold competency requirements

Silver competencies offer a clear path to help you showcase your skill set in today’s competitive environment.

Gold competencies demonstrate your best-in-class capability within a specific solution area and can provide the greatest differentiation for your company.

A portfolio of competencies—including silver and gold, and across solution areas—can result in greater cross-sell opportunities as you attain expertise on a wider range of products and emerging technologies. 

Use the quick links to view detailed requirements.


Requirements overview
Category Silver competency Gold competency

Credentials

For value-added resellers (VARs):
Three Microsoft Certified Professionals (MCPs) at your company must pass qualifying exams.

For independent software vendors (ISVs):
Three MCPs at your company must pass qualifying exams.

A product or application that your company has developed must pass the Microsoft Dynamics CRM 2011 Platform Ready Test.

For VARs:
Six unique MCPs with credentials not assigned to any other gold competency must pass qualifying exams.

For ISVs:
Six unique MCPs with credentials not assigned to any other gold competency must pass qualifying exams.

A product or application that your company has developed must pass the Software Solution Test for Certified for Microsoft Dynamics (CfMD).

Revenue Agree to revenue or seat commitment. Agree to revenue or seat commitment.
Assessments
For VARs
One person must pass a presales assessment.
 
One person must pass a sales assessment.
For VARs
One person must pass a presales assessment.
 
Two people must pass a sales assessment.
Customer evidence

Provide three verifiable customer references.

Provide five verifiable customer references.

Participate in the Customer Satisfaction (CSAT) Index.

Commitment Pay the silver competency fee.

Pay the gold competency fee.