Microsoft Dynamics CRM
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Microsoft Dynamics CRM

Transform your business

Leverage the power of Microsoft Dynamics CRM
The new CRM experience
Become an expert with an industry-leading customer relationship management platform by earning this Microsoft Partner Network competency:



What you need to know

Microsoft Dynamics CRM is the customer relationship management solution that helps your sales, marketing, and customer care teams work as one to deliver personal experiences across every interaction of your business.

Preview Microsoft Dynamics CRM
Integrating Microsoft Dynamics into an organization’s infrastructure results in enjoyable customer experiences and efficient business management. To learn more, hear what some of our customers have to say, from a beloved brewer to a renowned maker of greeting cards, a storied city to a popular yogurt company:

New Belgium Brewing
Hallmark cards
The City of London

Partner benefits

With Microsoft Dynamics CRM, qualified partners can help customers take charge of their customer relationship management solutions with a toolset that’s fast, flexible, and familiar. Benefit information to take note of includes:

Microsoft Dynamics CRM internal-use software licenses
Developing on Microsoft Dynamics Online


To earn supplemental revenue when your customers license and implement Microsoft Dynamics CRM, you’ll need to become a Microsoft Dynamics Certified Software Advisor (CSA). Earning your CSA status allows you to expand your market potential and capture predictable, recurring income.

Learn how to become a Microsoft Dynamics CSA
Microsoft Dynamics CRM CSA Operations Guide and FAQ
Microsoft Dynamics CSA fee initiative guide
Microsoft CSA fee schedule
Microsoft Dynamics CRM Pricing and Licensing Guide

Microsoft Dynamics CRM resources